At Lightning Packaging, we believe great packaging is only part of the solution –
exceptional customer support is just as important. That’s why you benefit from direct access to your dedicated account manager with an additional support team, who are here to help you at every stage of your packaging journey.
Whether you're troubleshooting a packaging challenge or planning a complete strategy overhaul, we’re here to make sure you get the answers – and results – you need.
Our goal is to provide every customer with exceptional service, expert advice, and reliable support – from your first enquiry to every order after.
You can reach our dedicated customer via:
Phone: 
Email: 
Account Management: We’re here to help and aim to respond to all queries within these time frames:
If something takes a little longer than anticipated, we’ll keep you fully informed throughout.
We’re here to make things easier for you, including by supporting you with:
We regularly review our customer service performance and welcome your feedback.
If you have suggestions, compliments, or complaints, please email us at
Openness and respect aren’t just nice ideas – they’re at the heart of our core values and in everything we do.
We treat every customer and team member with honesty & kindness because we believe that how we act matters as much as what we deliver.
Click here to fill out
our enquiry form
Or call us on 01707 635 343
Our opening hours are Mon–Thursday, 9.00am–5:00pm / Friday, 9.00am-4.00pm.
